Contact us

Read this when the docs don't answer your question and you need to reach the SME Careers team.

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Email us from the address you signed up with
That's how we find your account. If you write from a different address, include your sign-up email in the message.

Where to send your question

Pick the one that fits. Sending to one address gets you the fastest reply.

Payments

[email protected]

Missing or late pay, a lower amount than expected, or time that wasn't tracked.

Everything else

[email protected]

Sign-up and login, applications and the AI interview, project access, Insightful problems not about pay, data deletion requests.

Project questions

Your project's Discord channel

Guidelines, tasks, and project updates get answered fastest there.

Deel account or withdrawals

Deel support

Once we've sent a payment, Deel handles delivery and withdrawals.

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Got an email from [email protected] about your account?
If you think it was a mistake, reply directly to that email. Don't use legal@ for anything else.

Payment questions: send within 14 days

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Send payment questions within 14 days of the pay date
Payments are made weekly, on Fridays. We may not be able to review claims older than 14 days, so check your pay each week and reach out early.

What to include

Emails missing these details are the most common reason a reply takes longer. Open the one that matches your question.

A payment is missing, late, or lower than expected

Copy this into your email to [email protected]:

Subject: Payment review: [Project], [dates]

Project:
Dates or pay week:
Amount expected:
Amount received:
Hours tracked in Insightful for those dates:

Attach a screenshot of your Insightful timesheet for those dates if you can.

I worked time that wasn't tracked

Email [email protected] and list each date separately:

Subject: Untracked time: [Project], [dates]

Date:
Project:
How long you worked:
What you were doing (tasks, a required meeting, reading guidelines):
Why it wasn't tracked:

We can only add time we can verify. Time when tracking was off and no work was submitted usually can't be added, so keep Insightful running whenever you work.

Anything else

Email [email protected] with:

Your project name, if you're on one
What you were trying to do, and what happened instead
A screenshot of any error message

Before you hit send

✅ One email per issue, to one address. Sending the same question to several addresses creates duplicates and slows your reply.
✅ Reply on the same thread if we ask for more details. Don't start a new email.
✅ Check after Friday if your question is about this week's pay.