Frequently Asked Questions

My Insightful invitation link has expired

An expired invitation link does not prevent you from accessing the platform if you were invited.
If your invitation link has expired, you can download the app directly from: https://app.insightful.io/#/token/download
Install the Insightful Desktop App (Workpuls).
Make sure you use the same email address that received the invitation.
After installation, launch Workpuls to access the project(s) assigned to you.

When will I get paid?

Payments are processed on a weekly basis, covering work completed from Monday to Sunday.
For example, if you worked from Monday, March 9, 2026 to Sunday, March 15, 2026, the payment will be sent on the following Thursday, March 19, 2026.
The time it takes for you to receive the payment depends on the method selected in Deel and may take 1 to 3 days.
The time it takes to receive funds depends on your selected payment method in Deel.
If you experience any issues with receiving your payment, please contact Deel support.

I want to delete my account

If you have an active contract with us, you must first terminate it on your end through Deel. After that, please notify us at [email protected] so we can complete the process and remove you from the active contractors list.
If you have previously had a contract with us, we retain certain information in accordance with our data policy: Contractor Data Privacy & Retention Policy
If you do not have any contract with us, simply email [email protected] with the subject line “Delete my account”.

I want to attach more CVs

Currently, you are allowed to upload only one CV.
Your CV should include all of your expertise, skills, and experience.
Uploading separate CVs for different skills or roles is not supported.

I want to change my email address

Changing your email address is currently not supported.

I am unable to create an account due to a “duplicate user” error

Our system checks not only email addresses but also LinkedIn profile URLs.
It is possible that your LinkedIn profile was previously used to apply on SME, which is why you are seeing this message.

What is the status of my application?

You can check the status of your AI Interview and exam directly in your SME account.
You can also view your profile status on the SuperAnnotate platform under the Profile project.

Can I opt for a non-AI interview?

No, the AI interview is a mandatory part of the process and cannot be replaced.

How can I change my address or other profile details?

Updating your address or profile details is currently not supported. Please contact support for assistance.

How do I sign a contract with you?

Go to your SuperAnnotate (SA) profile and request your contract.
Log in to your SuperAnnotate account using the invitation link you received via email
Navigate to the Onboarding tab
Click Deel Registration
Click the Send Me My Contract button
You will receive an email from Deel with your contract details.
Open the email and click Review and Sign to proceed on the Deel platform.
If you face any issues during the process, please contact Deel support.
If you do not receive the Deel email, please contact [email protected].

How will I receive exam payment after passing?

After passing the exam, you must complete your contract in Deel to be eligible for payment.
Once your contract is completed, the payment will be processed within up to 10 days.
If you do not receive your payment after 10 days, please contact [email protected]

I do not see the exam

Some roles do not require an exam.
If the role you applied for includes an exam, it will become visible only after you successfully pass the AI Interview.

When will I get a project?

Thank you for completing the initial onboarding steps. At this stage, no further action is required from your side. Our team will contact you when a project matching your skills and availability becomes available. You will receive clear instructions on the next steps once you are selected.